Aurelien

• End-to-end management of institutional/partnership events (300+ attendees), aligning with organizational goals.
• Designed structured guest journeys and standardized service practices, improving operational standards.
• Coordinated cross-functional teams (security, catering, logistics) for high-impact events under tight deadlines.

• Managed 57+ clients (EMS, hospitality, F&B), addressing staffing needs for high-volume events (200+ staff).
• Ensured compliance with Swiss labor regulations and reduced operational friction by 30%.
• Streamlined client-team communication in fast-paced environments.

• Processed administrative/legal compliance for 100+ temporary staff (contracts, permits, social insurance).
• Maintained 100% compliance with Swiss labor laws and internal policies.

• Contributed to operational launch of a high-end restaurant: established service standards and workflows.
• Trained 15+ staff on brand values and operational excellence.

• Managed front-desk operations (calls, staff placements) for a high-volume recruitment agency.
• Conducted interviews and processed work permits, social security, and tax withholdings for 100+ employees.

• Led daily operations (opening/closing, cash management) of a restaurant.
• Trained 5+ employees on POS systems and customer engagement.
• Reduced food waste by 15% through optimized inventory management.

• Managed a 60-person venue, overseeing guest journey from reception to departure.
• Implemented COVID-19 safety protocols and managed bar operations (opening/closing, stock).

Delivered fine dining service (order management, upselling) in a luxury setting.

• Crafted cocktails and maintained workstations in a high-energy nightlife environment.

Assisted in 5-star lounge/restaurant, ensuring buffet presentation met luxury standards.

• Provided customer service, sales, and cash management across 9 stores